At Ophtho India Inc., we are committed to ensuring that your orders are delivered promptly and securely. Below are the terms and conditions governing our shipping policy.

1. Order Processing Time

• All orders are processed within 1-2 business days after payment confirmation.

• Orders placed before 2:00 PM (IST) on business days are typically processed on the same day.

• Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Charges

• Shipping charges are calculated based on the weight, size, and destination of the order.

• Exact shipping charges will be displayed during the checkout process.

• Free shipping may be applicable on bulk orders or special promotions, as indicated on the product page.

3. Delivery Timeframe

• Domestic Deliveries (India):

  • Standard Delivery: 3-5 business days after order dispatch.

• International Deliveries:

  • Standard Delivery: 7-14 business days, depending on the destination.

  • Delivery timelines may vary due to customs clearance and international shipping regulations.

4. Shipping Partners

• We partner with reliable courier services such as Blue Dart, DTDC, and India Post to ensure safe and timely delivery.

• Tracking information will be provided via email once the order has been dispatched.

5. Order Tracking

• Once your order is dispatched, you will receive a tracking ID and link to monitor the status of your shipment.

• You can track your order using the link provided in your email.

6. International Shipping

• We ship to multiple countries globally. International customers may be subject to additional customs duties, taxes, and import fees, which are the responsibility of the recipient.

• Delivery times may vary based on the destination country and customs procedures.

7. Address Accuracy

• Customers are responsible for providing accurate and complete shipping information.

• Any delays or additional costs due to incorrect shipping information will be the customer’s responsibility.

8. Undeliverable Packages

• If a package is returned to us due to an incorrect address, failure to claim the package, or other reasons, we will attempt to contact you to arrange re-shipment.

• Additional shipping charges may apply for re-shipment.

9. Damaged or Lost Shipments

• We will investigate the issue and take appropriate action, including replacement or refund.

• In the rare event that your order is damaged or lost during transit, please contact us immediately at store@ophthoindia.in or +91 7045578866.

10. Contact Us

For any questions or concerns regarding our shipping policy, please contact our support team:

• Email: store@ophthoindia.in

• Phone: +91 7045578866

We appreciate your trust in Ophtho India Inc. and strive to provide a seamless shopping experience.